So most of you know what i do for work, so do a lot of the people I converse with on twitter. So when a friend on twitter asks me to make a booking for them, I am sure not going to say no to some extra dollars (especially when its travelling in my highest ever month.. close to half a mil in sales). However it’s what happened after the booking that was a bit different.
In the past in Australia, I used to help people fix their bookings all the time, conversing by phone, email etc while someone is on holiday was never an issue. However this time, things were a little different. I spent some time working with this friend to fix some problems on the booking via twitter. This being the first time that has happened meant that everything was just different for me. I had never before fixed a booking just by using twitter. Definitely a unique experience trying to cram a conversation into 140 characters at a time. I could have emailed but things would not have been as fast (especially when someone is on the other side of the world and looking at a substantial time difference).
Seeing a message like “DM me when you get into the office” can be ominous but during the whole time, this friend was nothing but nice and a total pleasure to deal with. Much better than some of the people I have dealt with in the past fixing up issues (I still remember being yelled at by a guy back in Australia because one tiny thing went wrong).
Twitter is just another form of communication these days and I know that a few hotels are starting to use it as a tool to make bookings. I have made appointments via twitter, restaurant reservations as well. Maybe sometime in the future I will do plenty of other business via twitter as well. At the moment it becomes my go to weapon in the fight against Airline Seat assignments when people want things others can’t achieve. Maybe it will lead to more?